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I'm not happy at all when it came to how bolt addressed my query. Their driver on the 10 of December 2023 decided to cancel the ride after I asked him politely that I'll be outside in 2 minutes as soon as he arrived. There after I requested again and he accepted the ride had to be double debited for one trip. I didn't receive a notification that the payment has been reversed as usual and they had me calling my banker asking if they are the ones holding it. They didn't refund me till today. I do not trust bolt anymore and their customer service can't provide proof on their side if the auth amount was released or not?