'**** 1% riders...we don't care about ANY of our riders!'

I am a 1% rider with bolt. Recently I was charged twice the usual rate for a trip. I tried to reason with the support staff, but they were racially abusive and refused to help me. I will be taking this to the CCMA to try and get the abusive staff , like Nonye, to be banned from ever speaking to customers again. I will also only use Uber from now on. I write this review to show that however much money you spend on Bolt, it doesn't save you from being racially abused for no reason. The worst part about it is , that they wouldn't even listen to my side of the story. A very unpleasant experience all in all!