Worst food delivery ever

I wish I could give no stars. I made an order via bolt, at a point the app told me the courier was there and the food was delivered, but it was not delivered. I contacted them and asked for the money to be refunded to my bank account. They said that could take up to 14 days, but a refund to my bolt account would be immediate. We were very hungry so opted for the refund to my bolt account. I made a second order and they assured me that a different courier would deliver. Well, the app advised us that our order was ready to be collected at 8.15pm. It then took about 15 mins for them to find a courier. The courier then showed as being on his way to the restaurant for close on two hours. I was watching him on the map and he appeared to be driving in circles. By the time I realized our food would be cold, I tried to order from a different food delivery app, but by then all restaurants were offline. I told Bolt to cancel my order, because I was not going to accept cold food. The courier eventually arrived a bit before 10pm and I refused to take delivery of the food. The standard responses on the chat with bolt were actually insulting at that point. I recorded the conversation with the courier so I had proof that I did not take the food, but the fact that two consecutive orders were messed up by them is ridiculous