Worst Experience Yet

I placed the order at 12:07, and the driver collected (as per the app) at 12:17. I also called the restaurant to confirm this on their end. At 13:22 I received a call from your driver telling me to cancel the order, and that he was stuck in traffic. He then called me again at 13:26 asking me what I wanted. At 13:48 he had said he delivered but said I had not paid. Your help on the app is useless as well. They just said they'd investigate but did not ask further questions. This has been the worst service I have ever had and feel that the driver associated with my order should be suspended indefinitely due to the stress it has caused both me and the restaurant, who is now out of pocket due to the incompetence of YOUR driver. A balance is now added to my account for food I have not received.