Really bad customer service when something is wrong

Bad service, do not use them. I ordered some pizza's with as extra ingredients salmon and burratta cheese, were I paid almost 5! Euro's extra for. Pizza's were delivered cold, with missing ingredients (there was no salmon on the pizza as paid EXTRA for....) and ingredients were mixed everywhere except on the pizza. Until that points, its party but maybe not fully a fault of Bolt. What is a fault of bolt, is the reaction after it. They said they would "contact the deliverancy party to improve their service". Excuse me, this is not how to solve certain issues. At least my not delivered ingredients have to be paid back. Second, when contacted Bolts customer service about it, they asked for foto's, which I sended to them. Then they leaved the chat. Customer service left the chat, never ever seen such a thing before. So please choose for Wolt or other delivery party's :).