Poor Service

I ordered from RocoMamas, a burger that was R66 and some change and never received the order. Delivery guy made contact as he was getting lost at the hospital I was in. I advised I can only direct him as I am with my child and cannot leave her to go look for him. He agreed like he understood and just stopped responding to me via WhatsApp. He responded about 30 minutes later saying he will come back to me later. I waited for hours and he never came to deliver my burger. I complained about him and was advised I would get a refund of my R66. I have been waiting for my refund since January 2022. I keep being told it's being processed and I should wait 10 - 14 working days. If my refund was processed early January why do I still get Bolt Food Representatives still saying they are processing my refund every time I reach out to find out when I am getting my refund. One representative even said I should contact my bank. How is my bank suppose to give me a refund of money that keeps being processed every 2 weeks and is never completed. I am very disappointed in Bolt Food. Ever since that incident I have not ordered from them again and I don't plan to ever order anything from them. To top things off they have removed all my old orders. They forgot to delete my conversations with their representatives. I don't want an apology I just want my money back do I can permanently delete their app from my phone.