POOR SERVICE

My order placed 16:48 & it's already 19:18 order no. ZUHTL & still delivery hasnt taken place, I called the store where the order was placed & the store confirmed the courier picked up the order a long time ago & left & I tried to call the courier & doesnt answer my calls. This was the first & my last time that I will be ordering food from Bolt & there is no option on the app to cancel the order as well