poor service

ill make this as short as possible. one day i ordered a pizza from bolt food, it arrive and upon opening it the pizza is all laying out of place in the box. i contact bolt and tell them about this and their feedback is that they will send feedback through to the restaurant. like why would i even want this food ? life goes on and i decide okay ill order again. this time it takes almost 2 hours for the food to arrive. this was a cash trip so i opened the box infront of the driver and saw again this time its worse, all the slices are laying on the one side of the box(clearly drivers arent being checked how they drive) so i told the driver i wont accept this as when i contact bolt they just going to give feedback which is not going to make me or my family happy. come inside and see the pizza was marked as delivered and money goes onto my bolt balance. i contact bolt and they tell me i need to pay which i wont because i never even got the food.

so in order to not pay i had to create a new account. on the new account every order i made took between one and a half to two hours to be delivered. i would make a order, forget about it for a hour because notifications are there for a reason, when i come in the app i see the driver is driving all over the place and does not go to the restaurant as suppose to. after a hour of the order standing then a driver goes to the restaurant. one day i got fed up of waiting for food which was ordered some time ago so i actually called this one driver and he tells me he needs to contact his friend as his friend is using his bolt foods account to do deliveries. so wait we got drivers driving like **** and you can still share accounts ?🤣 i mean how safe is this anyway, when we request a bolt they say check car and driver but bolt food drivers can share accounts ? so i could work for one of my friends bolt food accounts and poison all the orders i get ? anyway after a while of this going on i stopped ordering and one day i was really hungry but had about a hour or so before i left and thought why not order some chips and a milkshake from burger king. i watch the order which the driver is driving all over past burger king to far places. i contact bolt and tell them i am supposed to leave my house in 10 minutes and ask if they can cancel the order and get rude responses from agents and get told they getting a new driver to do the order. they ignored my cancellation request and still sent the driver out. what happened after that the bill was put on my bolt balance again. i managed to get that order failed by arguing with a agent. i told this guy i have already left my house and he tells me get someone to collect your order or they’ll charge me. keep in mind most orders were delivered cold cold.

i then started a new account because i didnt want to deal with whatever else they had to say. on new years eve i ordered three pizzas in town for me and my girl for the night and all three pizzas was again out of place and all over the show, toppings laying in corners and yes i did take photos and i have sent it through to them. all i got was a 30 or 40 added to my balance but bolt never ever fixes the problem. always they same process that one needs to go through to just get a simple order which uber eats or mr d would deliver way faster. i stopped using bolt food and always said i will be putting this information out so here you go. on a silver platter bolt food doesnt care about anyones safety or anyones food arriving in a decent condition, as long as they making money thats all that matters.