Not existent service from driver and Customer service

Absolutely shocking service. It took about 1 1/2 hours for food to be delivered. The driver collected the food after about 30 minutes of order and then took around 1 hour to deliver food (distance of about 6 km's). By that time I attempted to cancel the order and also attempted to get hold of Bolt. I had also tried calling the driver but he conveniently left his phone elsewhere. We had to order food using UberEats and this took 20 minutes to arrive. When teh Bolt driver finally arrived, he said he ran out of petrol. Obviously I couldn't accept his cold food. It has now taken 3 days for Bolt customer service to ignore me. This would never happen with UberEats or even MrD. This is the last time I will use Bolt. They are pathetic. They have zero customer service. Their drivers are of a poor quality. Thankfully the amount that they stole from me was quite small.