No service from Bolt

I placed an order with Bold Food. The app informed me when the driver collected the food. I waited 10 min and switched on the lights and opened the door. My instruction was for delivery at door. After waiting 20 min and checking outside 3 times, still no food. I phoned the driver to inquire where he was. Told me he was at N1 City. I asked him when I will be receiving my food. He claimed that he was here 4 times already and he also phoned me but I did not answer. The 2nd part was correct, as I was standing at the door and did not have my phone with me. I asked when the food will be delivered and he tried to ********* me in saying that he will deliver my food if I refund him his petrol that he rode out up and down. The food was never delivered, though he updated the app as delivered. Feedback given to Bolt, but now 4 days later, still no response from Bolt.