Late order, wrong order, cold order

I would like to express my sheer disgust in bolt food services. Firstly I am an avid user of the service my last experience was just putrid to say the least. I had ordered egg fried rice from Mumbai Cafe in Ronderbosch on the 07 July 2023 at 12:19. I have screengrabs of the order placed. I complained as the order was taking way to long 1h30 minutes to be exact.

After a lengthy conversation trying to establish where my order was the service agent tried to first give me R20.00 for a future free delivery charge. At that stage with an angry hungry customer please don't throw money at the situation I declined it.

Eventually a courier was assigned to the order one hour and thirty minutes after I placed the order.

On top of the bad quandary my food was cold and incorrect.