Food order ******

After waiting for over an hour for our food and I reached out to the restaurant and learnt the food was collected 30 mins ago. Given that it hasn't arrive at our place, 4 minutes away from the restaurant, something was up. I ended up driving to the restaurant and learnt that the Bolt platform allows drivers to cancel the order, once they have collected it. Our delivery man was waiting for our order, whilst someone else as per the security footage, already collected our food.

As Bolt refunded as on the app, the restaurant had to remake our order which I paid for with the waiter.

Despite my efforts to support the restaurant being reimbursed by Bolt, due to their poorly designed app, Bolt has opted to ignore my messages.

I am sharing this as a warning to other Bolt users, that your food order could also be taken at the cost of the merchant. Be careful!!!