Disgusting service from BOLT FOODS

I ordered lunch from Revelas fisheries on the Bolt foods app. After about 30 minutes I get an alert that the courier is outside , when I get outside there is no courier and I get an alert on my phone to rate the courier👀. So how do I rate something that I did not receive ? I then go to the help option and chat to a woman named “Esther” telling me she will look into it . 2 hours pass and I get a call from Bolt food the guy on the phone is telling me that the courier is unreachable. I told him I want my food or a full refund . He agrees !!!!!!! 4 hours later the same guy calls me and tells me the courier is there with him . He hands the phone to the courier and the courier is describing the person that took the food , the courier even says that the person who fetched the food even confirmed his name . I then called BULL because I told him that I went outside and there was no one. I also told him that whenever I get deliveries I always confirm the name of the restaurant as on Bolt foods when the courier arrives you don’t see the name . I AM DISAPPOINTED at this ****ty service . Uber eats never does this

#Bolt #BoltFoods #StayAwayFromBoltFoods