Disgusting service and refusal of refund

I am horrified with the service and delivery from Bolt food. I attempted to use my new downloaded app to order lunch on the 15 July 2022. I did not receive my lunch order. The agent refunded me in bolt credit and promised I would never go through that again. Then yesterday I attempted to use my bolt credit and placed and order. The app then said the order was delivered but I did not have my food. I asked for a refund and was told that it would take 30 days... WHAT TAKES SO LONG? You took my money with seconds now they do not know how to return it. Then they stopped responding. This morning I got an email informing me that I was refunded in Bolt Credit. I do not want Bolt Credit. I want my money back and I do not ever want to use your app or services again.