Disgusting and Pathetic service

waited 2hours for food which in the end I ended up not getting. I ordered food and when contacting the help centre i was told on more than one occation that i need to be patient, the store called and said my order had been ready for quite some time and i need to contact bolt to find out when someone will collect my order. after much back and forth i called the driver, while speaking to him, he told me that he was never at the store however had actually gotten stuck along the way there, mind you the app showed that he was at the store for about 20 mins, long story short, i am left with no food and stuck in loadshedding with hungry kids at 10pm also I am now unable to place another order as none of the stores have delivery available. I am absoultly disgusted with the service of bolt food and their customer service, all I got was a measly and pathetic apology!!!! I will not stop here, I am taking this to social media as well. This feels like a huge slap in my face after beeing a loyal and long time customer of bolt