Bolt foods

I ordered food on bolt food on the 4 August 2023, my food never arrived I phoned the driver to find out about where my food was he refused to deliver my food, he said that he will be contacting bolt food to ask what he must do few minutes later it said on the app that my food was delivered I myself contacted their customer service line on the app which is pure ****. I explained to them the situation they took their own time to reply as well the agent asked that should he/she refund the money to my bolt account or my bank account I said my bank account the agent said it will take 10 days & that he/she done the refund, 10 days later no refund reflected in my account I felt very irritated I contacted an agent once again this agent had the audity to tell me that the mistake was on my fault that I never said that the money must be paid into my bank account but I sent the screenshot with proof that I asked it to be refunded to my bank account. The agent rep**** 2 hours later asking about that would I like the refund to be made to my bolt account or my bank account I said once again I want the money to paid to my bank account this agent told me that I was wait an additional 14 working days to this day bolt food as not yet refunded my money. I've no idea how to get my money there's no even a number I can contact there's just their useless customer service help line that's absolutely no help.