Bolt Food - South Africa - Poor Customer Support.

Danny's Dumplings were running a 2 for the price of 1 promotion on 11 Sep 2022 through Bolt Food on their full menu.

We placed an order for a variety of Bao and dumplings - total order value R1536, discounted to R768. However upon receipt of our order we only received half of what we ordered.

After unsuccessfuly trying to get the restaurant on th line we used the Bolt Food app to try and resolve it. All they offered was an apology and a 5% discount next order. Absolutely no aattempt to clarify with the restaurant what **** they are pulling.

Bolt Food needs to vet its service providers (restaurants especially those that are not part of the established chains) much more carefully and blacklist those that are using the platform to fleece customers.

Before using Bolt Food, especially for specials that look too good to be true, consider again as when the service provider does not deliver what was ordered then Bolt Food will do absolutely nothing to fix the matter.