Bolt food no delivery

So I have ordered a order from bolt foods Total of R486. 00 my order was delayed by the driver I called the driver and sounded like he is having a gathering party then called again and he said that another person took my order at 5:46 my order was ready for collection at 6:20my food never arrived it is 7:33 no food received but says on app food delivered order number #8XCME