Bad customer service and no delivery

I ordered with Bolt tonight. Ordered at 16h45 ans estimated time of delivery was 17h15. As ETA came and went there was no communication. So after 45 min i complained on the chat service. I spoke to Joe. Joe tried calling driver but nothing. After an hour of waiting i cancelled my delivery. Joe didnt even apologize for the inconvenience. He onky apologized after i said he hadnt apologized. I will not order from them again. Bad customer service and a bad taste left in my mouth