Refunds not paid and drivers taking advantage of customers by charging them extra by not ending the ride. Especially when they see the customer is in a hurry.

I have canceled a ride a month ago because the driver was taking too long. The time on the app kept changing. Bolt took a cancelation fee which is fine but they didn't refund the remaining amount. I was told to wait 14days, a month later still no refund. Second incident the driver never ended the ride. My ride went from a R70 ride to R120. Bolt is making a profit wrongfully from their customers.