PJ
Pulane J
1 reviews | Active since Oct 2015
08 Aug 2023, 10:45
unprofessional with poor service
The service is very poor, the claim was submitted the 2nd August 2023 till today the 8th August 2023 they still have not make a payment, they will refer you to safrican when you contact them i was told they do not have such a claim on their system, other insurance institutions already made payments with same documents submitted to them including Banks Fnb the best we buried my father with FNB payout, We have been with Bolokanani for over 15 years and this is what we received from them, the admin ladies they follow up with safrican only when you call them and say nothing has been paid, it makes you wonder if they even care about clients.
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Replies (3)
Bolokanani Funeral Plan's replyOfficial
08 Aug 2023, 11:42Dear Pulane,
Our condolences to you and your family during this grieving period. It is unfortunate that you have experienced a delay in claim payment and for this we apologise. While we understand that the delay is unacceptable, the delay in claim payment was due to a technical problem experienced by the Safrican Insurance Company who are the underwriters to your policy and make the final payment of the claim. I can assure you that Bolokanani monitor their service levels and take their clients needs seriously.
Regards,
Bolokanani.
Our condolences to you and your family during this grieving period. It is unfortunate that you have experienced a delay in claim payment and for this we apologise. While we understand that the delay is unacceptable, the delay in claim payment was due to a technical problem experienced by the Safrican Insurance Company who are the underwriters to your policy and make the final payment of the claim. I can assure you that Bolokanani monitor their service levels and take their clients needs seriously.
Regards,
Bolokanani.
Bolokanani Funeral Plan's reply08 Aug 2023, 11:42
Official
Dear Pulane,
Our condolences to you and your family during this grieving period. It is unfortunate that you have experienced a delay in claim payment and for this we apologise. While we understand that the delay is unacceptable, the delay in claim payment was due to a technical problem experienced by the Safrican Insurance Company who are the underwriters to your policy and make the final payment of the claim. I can assure you that Bolokanani monitor their service levels and take their clients needs seriously.
Regards,
Bolokanani.
Our condolences to you and your family during this grieving period. It is unfortunate that you have experienced a delay in claim payment and for this we apologise. While we understand that the delay is unacceptable, the delay in claim payment was due to a technical problem experienced by the Safrican Insurance Company who are the underwriters to your policy and make the final payment of the claim. I can assure you that Bolokanani monitor their service levels and take their clients needs seriously.
Regards,
Bolokanani.
PJ
Pulane J's updateReviewer Update
08 Aug 2023, 12:07How so? do you monitor your level of service? i am always calling your offices with same issue all you do is cc me on emails that you send to safrican is how you show seriousness to clients? im sure you can do better, it is up to you to make sure that my claim was attended to and I am notified with everything that is happening, i am paying you Every month premium. but i have to deal with the third party now that i am claiming.
PJ
Pulane J's update08 Aug 2023, 12:07
Reviewer Update
How so? do you monitor your level of service? i am always calling your offices with same issue all you do is cc me on emails that you send to safrican is how you show seriousness to clients? im sure you can do better, it is up to you to make sure that my claim was attended to and I am notified with everything that is happening, i am paying you Every month premium. but i have to deal with the third party now that i am claiming.
Bolokanani Funeral Plan's replyOfficial
08 Aug 2023, 12:17Dear Pulane,
As I mentioned previously, the Safrican Insurance company had a technical problem with systems and this was the cause for delay as well as the reason that they could not locate your claim on their system.
Again, I apologise for your experience.
Regards,
Bolokanani.
As I mentioned previously, the Safrican Insurance company had a technical problem with systems and this was the cause for delay as well as the reason that they could not locate your claim on their system.
Again, I apologise for your experience.
Regards,
Bolokanani.
Bolokanani Funeral Plan's reply08 Aug 2023, 12:17
Official
Dear Pulane,
As I mentioned previously, the Safrican Insurance company had a technical problem with systems and this was the cause for delay as well as the reason that they could not locate your claim on their system.
Again, I apologise for your experience.
Regards,
Bolokanani.
As I mentioned previously, the Safrican Insurance company had a technical problem with systems and this was the cause for delay as well as the reason that they could not locate your claim on their system.
Again, I apologise for your experience.
Regards,
Bolokanani.