BOLD SKY INDUSTRIES MONSTROUS BEHAVIOUR

So this sales lady calls you, meek and mild and rattles off her very quick sales pitch. You think that perhaps it would be a saving of money for your company as I did, so it may be worth a try. But behind the scenes you don't know how they have (Mark is apparently the name of the beast / monster of a human you end up dealing with) treated you receptionist to get hold of you. He is abusive, rude, arrogant, degrading and severely lacks the ability to communicate professionally. Nonetheless, the sales lady comes through starting off with what appears to be a friendly gesture (the worm) of giving you a voucher - pick one - Woolworths, Checkers, Pick 'n Pay...... And she harps on about this voucher as though you should be desperate and grateful and go spoil yourself, even though you decline. Hindsight it seems to be a manipulating / bribing tool they use. She goes on to tell you about how incredible their cartridges are and that I am currently getting around 5000 prints on my current cartridges, with their miracle cartridges I would get 15'000 whilst paying the same for the cartridges. But, i can test it myself and only pay them once I am satisfied with their products.. No problem I think, that seems really good, deliver the product I say and give them our address as requested. As I put my phone down with the sales lady my phone is already ringing, it's her boss Mark, who now insists if I pay the day the product is delivered I get another 20% discount. Fine I say, already smelling something is off at this point too. Strange to also note that I needed to insist that they put my companies VAT number on my invoice.....Mark calls first thing the next day to find out if I received my cartridges, no not yet, he starts sounding irritated - with me? The day after the cartridges arrive with this amazing gift voucher for my company / me of R100. I open the invoice to notice that the quality of printing ink is shocking to say the least - on their own invoices, contact information is skint and a gmail e-mail account, noticing the product is of inferior quality as well as the fact that they don't split the invoice to reflect VAT - as law would require them too, so I call them. But when the receptionist answers the call their is already the tone of irritability and rudeness. So I decide that this is enough and tell her that I would like them to collect their product. On further scrutiny of the invoice I realised that they are charging 3 x what I was paying for my cartridges!!!!!! From R230 to exceeding R888? She says Mark will call me, I advised her again I do not want the product please send your driver to collect it. I sent Mark an e-mail politely professionally advising him that his product is too expensive - not even mentioning the quality and his lack of VAT on his invoice - and he should please collect it. I send the same e-mail the next day. Marks calls my company, swears at my receptionist who puts him through to me without telling me what a monster he was too her. He is ten through to my line where he proceeds to scream at me to tell me how he wont pick up and drop off products as he will go bankrupt, and carries on screaming until I put the phone down in his ear. He clearly just disrespected me thinking he was entitled too. He then calls back, once again swearing at my receptionist because he wants to speak to my CEO now....... I sent him a mail asking him for his physical address so that I can have his cartridges delivered back to him at our cost, advising him that our phone calls are recorded too, so, please do not support this monster, if he treats his clients like ******* I would HATE to know what his staff go through!! Bold Sky Industries are not a good company to deal with, and I think SARS would also be in for a treat if they knew how this company includes VAT in the cost of their product (on the phone) but don't reflect it on the invoice.....