Pathetic service!!!

I have been with Boksel from the beginning - worst decision I ever made. Apart from periods without service/reception, you buy data and then have to struggle to get it added to your account. They installed a debit order on my wife's account without our consent - we did not even give them the banking details. In April this year I cancelled my contract and went back to Vodacom. I phoned Boksel first to get the procedure that I need to follow - followed that and cancelled my contract on 23 April for the 30th, only to find all services cancelled immediatly on the 23rd, but being billed till the 30th. Phoned them and after numerous long conversations got them to open my line again so that I could receive the porting sms - they would close the services again a day later.

Found out last week, it is still open, even thou I do not have the sim anymore (2 months already). They deducted my April account in May, and then the last bit of data (used from 1-5 May 2019) on 06/06/2019. Last week I received a sms that they will deduct June's account on 29/06/2019 - which they did.

I phoned them last Tuesday to ask them to cancel the DO and rectify their accounts as I am not liable for any more accounts, as I have not been using their services for 2 months and the last accounts have been deducted on 06/06/2019.

Spoke to Michelle who apparently cannot do simple math where 2 months of 0 data = R0. She kept on going back to 5 days of data usage in the beginning of May that is being deducted now (according to her a month after) - but it was already deducted on 06/06/2019 (a month after) - 29 June is now 2 months after - she could not grasp this.

She told me she would investigate and come back to me, and that I should sent her a copy of the payment that was deducted. I did this the next day and asked for full breakdowns of the last 3 payments. Dead silence!!! She did not even bother to come back to me. And so the payment went through on the 29th again. I sent a mail again asking for a manager to contact me by the end of business day Monday 01/07/2019 - again DEAD SILENCE! So I will have to take this up with ICASA.

Worst service ever. NEVER choose boksel!!!