Pay out not been paid since claim on Monday and funeral is tomorrow, NOT HAPPY AT ALL WITH THE SERVICE

They have bad service, we went to claim as we have a funeral service at home to arrange for and up to now we have gotten the payment from them as when we went to Mae the claim we went straight to their head office and when we followed up today we were told there is no one who will help us, we will only get help tomorrow, do you know how frustrating it is to have to wait for the pay out when you made certain to inform them about the funeral early and not receive any assistance from them and the worst part is that I am not the first person to have this happen to them, to them it's normal