company telling me stories why they cannot give me my grocery for the contributions i have made.

i have since waiting for my balance of the grocery from the social scheme for the past 6 months. every time i call the company tells me stories that i must keep waiting , that they are not yet financially stable to re imburse me, today they are telling again t wait another 3 months as they are changing underwriters for their business profile. i have been paying my monthly contributions but now all i get is stories why they cannot deliver the grocery due to me as promised.