Wedding blues and no refund payment

I got married at Umuzi Lodge on the 12th of December 2015 and I worked through Bes van der Westhuizen who was our wedding coordinator. Boesies Restaurant did our catering and we paid a breakage deposit of R2000. Bes and I agreed that money will be deducted from the breakage deposit for 2 extra guests. Bes said that the breakage deposit is usually paid 2 weeks after the wedding. When I emailed her in Jan 2016 she said that it will only be paid 6 weeks after the wedding and that Meghan Keyser is responsible for the processing of the payment. I emailed Meghan and she said that R1400 is payable to us. I then emailed her to ask proof of payment, but she did not reply. Then I phoned her on the 12th of February to ask her what is going on and she said the payment will be made by the accounts department and that she will follow up and come back to me. I then mailed her on the 15th of Feb to follow up. She has not emailed me back. I phoned the accounts department on the 17th of Feb and spoke to Thelma and she said she will follow up. She phoned back to tell me that the payment will be made end Feb, because the person (Johan Rosslee) who signs the cheques is in the Seychelles. Bad service?