Bad Service

<p>This company was assigned by my car insurance to repair my vehicle. last they had placed orders to fix the car, from Mazda as per their communication, wxpested deliveries were over 30 days. One part was not delivered as promised by Mazda. i had asked them to reassamble the vehicle so i can use it over the holidaysand sent an email to them saying that, i will book in the vehicle once all deliveries have been delivered. On 13.01.2017 i received a confirmation email that the part has been received, and in aggreement by both parties the vhicle was booked in on the 16.01.2017. </p> <p>The estimated timeline to complete the repairs was +/- 7 working days. i made a follow up on 25.01.2017, thje response was that the repairs should be completed on Thursday 26.01.2017 if not definetly on Friday the 27.01.2017. again on Friday i made a follow up and the response was they waiting for a part from Mazda. Still today i have not received any communication from them. i have escalated the issue with the insurance Dial direct and i'm sitll waiting for their feedback. both the Insurance and the Panelbeaters lack customer service.</p> <p>I'm dissapointed with Mazda, because this model is a 2016 model for them not to supply customers with parts . </p> <p>This claim was submitted last year in September. i'm struggling with transport, public transport costs range up to R500 a week.</p>