Pathetic service & detriment to customer ignored

Contacted Body Flo numerous times the past 2 years for my debit order date to be changed with no assistance. Debit order date was my paydate but they debit before my paydate. Eventually referred to Benice Kapp. Emailed her on the 26/06/2015 for assistance, no response received, emailed again on the 06/07/2015. Date was changed to a date i didnt request. I queried again to change it and a follow up email sent to confirm the change of date. All emails ignored. Now a few months later the debit order goes off on the wrong date. Bodyflo has absolutely no concern or interest in this as it does not affect them in anyway. As long as they are getting their money the detriment caused to the customer is not their problem. I am getting a low bank score and a bad rating at the bank due to their error. They don't take ownership of their poor service. It is a nightmare trying to get assistance. I called today again for assistance and was advised that the manager will get back to me. To now no one has contacted me. Highly expected as they don't know what is customer service. PS - even when i was helped by Benice no apology was given.