Pathetic Service at Body Flo Birchleigh

I have a membership with Bodyflo - Birchleigh. When i joined the gym i was advised that as soon as the contract ends then i have to renew or reapply again. However my contract ended in February 2017. But they kept on debiting premiums from my account. On February 2018 a lady by the name of Puleng called me to advise about the debit order. She shouted and gave me an attitude over the phone. I asked to send me an email so i can cancel, she didnt bother to forward the email. I only got an email address after 3months . The service at Bodyflo is disguisting and pathetic. I woldnt advice anyone to join that gym. The terms of contract changes whenever it suit them and their sales consultant lie and confuse you