Delayed and incomplete refund and poor staff attitude from most

2 issues. First, the ongoing debit order after cancelation and following all the instructions including paying the cancelation fee. I didnt even get the full refund and there was always an excuse. Secondly the attitude of the staff. Im giving 2 stars instead of one because of a great staff member. The rest were cold, moody and judgmental. I was blamed for not coming earlier to my inbody assessment (not informed prior) the. Told I got fat so rudely. Would overall not recommend this specific branch, Randridge mall