Body20 lack of customer service and tact

I am very upset with the way Body20 has conducted their business with me. I have cancelled my account on Sun the 18th of Aug 2019 at 12:03 AM via an email have sent as requested by the staff that works at the company. However since i have cancelled the account i had no feedback from the company either by email or Phone call or even an SMS. I was just handed over to Credit Intel and they have charged me for way more money than what the Cancelation fee of R2500 and they 2 months that i have been part of Body20. I am very disappointed on how they treat their clients. I spoke to Credit Intel about the amount and i was told that they will get in touch with Body20 to sort it out and nothing happens and i just keep getting the emails and SMS from Credit Intel. I am willing to Pay the R2500 and the two months i have been a member but i wont pay the R10k plus they say i owe them just because they could not do their job to cancel my account. I have the all the emails on record for this ongoing issue.