ZD
Zimvo D

1 reviews | Active since May 2016

15 Jun 2016, 08:00

Very upset

<p>In January 2016, i was with my sister Andiswa Dladla we met this guys that advertises Body Lab Gym by Smith street Spar in Durban, the guys forced us to fill in the form and have assured us by filling the form we not going to be the members yet, they told us we will first receive a call from the office regarding our application and consultant will be confirming the details we have provided not knowing that we were already the members and they gave us a joint contract that debits R400 per month...the account is debiting from my Nedbank account only to find out last month when i did my bank statement to see Body Lab has been debiting me the R400 from February, since i did not get a call from Body Lab regard the form we filled in we i assumed we were not memmbers cause we did not even want to fill in that form as those guys forced us and did assure nothing will be debited from the account before we receive a call from the office, because the contract needs to be on recording, i have tried several times to go to the branch at Feild Street in Durban the lady i spoke with Thandeka she is always throwing me from pillar to post she is so not helpful...in short i want Body Lab to refund me the R400 that were deducted from my acc as from February till to date i don't have any contract with them plus the R149.00 they debited me in May for maintance fee i have never stepped my foots at their Gym, so they will know how to train their sales guys next time to be honest to clients prio they need to reach target not at our cost...</p> <p>ID NUMBER: ********** 627087</p>

0
Replies (2)
Body Lab Gym
Body Lab Gym's reply20 Jun 2016, 09:44
Official

Good Day

The complainant signed a contract with Body Lab Gym and Aerobics on the 29th of January 2016.

The complainant’s version that she was misled about signing a contract simply cannot be true. On top of the contract signed by the complainant it clearly states in bold “THIS IS A CONTRACT”.

The complainant has elected not to exercise her rights in terms of the Consumer Protection act even though an entire section of the relevant contract is dedicated there to.

Writer hereof suggest that if the complainant wants to cancel her contract that she must do so as a matter of urgency.

She can contact Evelyn at our Head Office on ********** or email het on ********** who will gladly assist her.

Kind Regards

ZD
Zimvo D's update21 Jun 2016, 08:40
Reviewer Update

Good Day

These people are such ****** and they know how to really defend themselves,

can Evelyn call me to cancel this contract, above details are showing in ***** i cannot contact her.

contact number: ********** 582

Thank you

Zimvo