ZK
Zanele K

1 reviews | Active since Nov 2017

10 Nov 2017, 11:54

******* to signing a contract and bodylab employee filling in contract duration in my absence

Bodylab employee said, body lab is giving one month vouchers so that people can go to their gym and after that decide whether or not they want to get a contract and carry on, I filled in the form for me and my friend because he said I can invite my friend and I signed, that body lab employee said I mustn't fill the period. After a month I received a call telling me that Im owing body lab, I went to the branch durban field Street to query and they told me I signed the contract, I asked if I can see it, when I looked at it I saw that the gym/ contract duration was filled in, I left that section blank and it is evident that it was filled by someone else because the hand writting is not the same as mine. I paid the cancellation fee for the second person on contract, later I moved from town I cancelled the contract and I payed for this too. This was in 2014 and today I received an email from debt collectors telling me that I must pay 5000+ .I payed for this contract to be closed, how many times must one pay to cancell the contract? What body lab is doing is not fair, from the way their employees are( getting people to sign contract by telling them lies). From 2014 why were they quite all this time, we're they waiting till I loose proof of payments so that they can ask for another payment. This is totally unacceptable.

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Replies (1)
Body Lab Gym
Body Lab Gym's reply21 Nov 2017, 09:41
Official

The above mentioned matter refers.

The complainant signed a contract with the service provider for an amount of R400 per month being the rate for two persons at the time of signature on the 01/10/2014.

On the 29/11/2014 the complainant cancelled the dependent on her contract and the cancellation penalty was calculated for the contract period for 24 months which cancellation penalty she accepted.

The complainant then continued to pay R200 per month being the rate for a 24 month contract up until date of default.

Bearing the above in mind it is clear to both parties that this is a 24 month fixed term contract.

Regards,