Terrible Customer Service by Omagi (-5/5, rating)

So I decided to head over to the BODY-LAB GYM( Germiston) that I am a paying member of, upon my arrival I found that the fingerprint scanner(after trying several times) was declining my request for access into the GYM; this is when the ordeal started having realised that there may be a system malfunction on their end I decide to seek for assistance from the receptionist (who told me her name was Omagi), Omagi was seemingly occupied(at the time I thought was business related), so I waited my turn 15 minutes it appeared to be more personal than business related, so I asked if it was possible for her to have a look at my account to see if there are any inconsistencies that would cause the system to deny me entry, she rudely responded to me asking if I could not see that she was quote on quote busy with a client, then the guy \supposed client\" she was with said that she should attend to me as he was not there for the GYM, she then quickly told me that I mus have not paid, so I showed her my mobile statement reflecting the monthly debit that went of on Friday, she then told me to come back when I have paid or I can cancel the contract, I accepted the 2nd option to cancel my contract."