NC
Nosihle C

1 reviews | Active since Dec 2015

25 Oct 2016, 14:43

****MED

<p> I went to Body Lab to only gym for one month, which is a cash option, on arrival i was told that they do not offer a month contract and she duped me into signing a 12 month contract which i realized on the way to go into the club.I then raised my concerns and they stated they will cancel of the contract. 5 months later there is a debit from my account and now i they are threatening to take legal action on me. I sent numerous emails to Andrew to no avail and contacted him as well.</p>

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Replies (1)
Body Lab Gym
Body Lab Gym's reply27 Oct 2016, 11:42
Official

The complainant’s version that Body Lab does not offer a one month contract cannot be correct as the contract clearly indicates that option.

The complainant signed a twelve (12) month contract including a debit order instruction for the same period.

If the complainant avers cancellation the complainant must please provide a copy of his written served notice of cancellation in terms of the Consumer Protection Act as these offices are not in possession of such a cancellation.

Regards,