1 reviews | Active since Nov 2017
****!!!!!!!!!!!!!!!
i was approached by the gym consultant, and i was told the there is a December (2016) special that will end soon. i realized when i got home that i was made to sign a 2 yrs contract without being made aware. Fine i took blame for that. now that i am an official member they claim ridiculous bills which i did not agree to like maintenance and other amounts, i reversed these claims and arranged to pay personally every month . The machines and other facilities are 'out of order' yet they claim maintenance bills from our accounts every now and then. and you are denied access to the gym if you do not comply and handed over to Bennett & Associates ' if you do not agree to pay. it takes 2 missed premiums for them to hand you over... when i ask for a statement to review the claims, i am told that i must call the head office and the number is not going through. i went to the Gym's website and i was shocked to see similar incidents others are even worse. This is a ****.
The above mentioned matter refers.
The complainant signed a contract with service provider on 07/12/2016
The Complainant defaulted on her payment for April 2017. Only after this default did the complainant issues ensue.
The complainant alleges that she only realised that she signed a contract when “she got home”. The service provider finds this strange as the first word on the document states in bold “THIS IS A CONTRACT…”.
Further the complainant signed on no less than six (6) occasions. The complainant also completed a debit order instruction to her banking service provider including her bank details.
Bearing all in mind the complainant simply cannot alleges she did not know that she was signing a contract.
This is confirmed by fact that information on contract and the information on the banking debit order instruction debit order corresponds.
The complainant claims that she arranged to pay personally at the service provider because of amounts claimed from her that does not reflect in the agreement between the parties, this is not correct. The complainant started making certain irregular payments as follows:
April 2017 : Debit Order Disputed
May 2017 : no payment for monthly fee as well as maintenance levy
Jun 2017 : Payment received of R360.00
July 2017 : No payment for monthly fee
Aug 2017 : Payment of R300.00
Sept 2017 : No payment for monthly fee
Oct 2017 : No payment for monthly fee
Nov 2017 : Payment with Bennett and Associates
Due to the complainant persistent default the matter was handed over for the collection / litigation process.
The complainant allegations regarding the service and facilities of the service provider are simply not correct and they are obviously born from the dispute between the parties due to complainant not paying as she should.
The complainant has not missed 2 premiums as she has indicated, she has missed 4.
The complainant is indeed correct that she must call the head office of the service provider but her allegation that the number does not go through is incorrect.
The complainant’s slanderous allegations and remarks are nothing but recent fabrications because she has been handed over for the collection / litigation process because she simply has not been paying like she should have despite numerous demands for her to correct her default on payments.
Regards
Best regards,
The above mentioned matter refers.
The complainant signed a contract with service provider on 07/12/2016
The Complainant defaulted on her payment for April 2017. Only after this default did the complainant issues ensue.
The complainant alleges that she only realised that she signed a contract when “she got home”. The service provider finds this strange as the first word on the document states in bold “THIS IS A CONTRACT…”.
Further the complainant signed on no less than six (6) occasions. The complainant also completed a debit order instruction to her banking service provider including her bank details.
Bearing all in mind the complainant simply cannot alleges she did not know that she was signing a contract.
This is confirmed by fact that information on contract and the information on the banking debit order instruction debit order corresponds.
The complainant claims that she arranged to pay personally at the service provider because of amounts claimed from her that does not reflect in the agreement between the parties, this is not correct. The complainant started making certain irregular payments as follows:
April 2017 : Debit Order Disputed
May 2017 : no payment for monthly fee as well as maintenance levy
Jun 2017 : Payment received of R360.00
July 2017 : No payment for monthly fee
Aug 2017 : Payment of R300.00
Sept 2017 : No payment for monthly fee
Oct 2017 : No payment for monthly fee
Nov 2017 : Payment with Bennett and Associates
Due to the complainant persistent default the matter was handed over for the collection / litigation process.
The complainant allegations regarding the service and facilities of the service provider are simply not correct and they are obviously born from the dispute between the parties due to complainant not paying as she should.
The complainant has not missed 2 premiums as she has indicated, she has missed 4.
The complainant is indeed correct that she must call the head office of the service provider but her allegation that the number does not go through is incorrect.
The complainant’s slanderous allegations and remarks are nothing but recent fabrications because she has been handed over for the collection / litigation process because she simply has not been paying like she should have despite numerous demands for her to correct her default on payments.
Regards
Best regards,
These offices thank you for your payment made in November 2017.
You have received all the relevant documentation including an updated statement of your liabilities.
Regards
Best regards,
These offices thank you for your payment made in November 2017.
You have received all the relevant documentation including an updated statement of your liabilities.
Regards
Best regards,
Good Day
thank you for your feedback.
Kindly note that the documents were forwarded to the email address as provided on your complaint. It will be forwarded again.
Should you have an alternative email where I can forward the documentation to you kindly provide me with it.
Or please forward me an email to enable me to reply to you and attached the relevant email. My email address is ***
Kind Regards
Best regards,
Good Day
thank you for your feedback.
Kindly note that the documents were forwarded to the email address as provided on your complaint. It will be forwarded again.
Should you have an alternative email where I can forward the documentation to you kindly provide me with it.
Or please forward me an email to enable me to reply to you and attached the relevant email. My email address is ***
Kind Regards
Best regards,