tT
tjmukaz T

1 reviews | Active since Oct 2016

17 Oct 2016, 21:25

join body lab gym at your own risk

<p>After joining body lab a member theirs sales team ******** me of 200 i raised the mater with them they said he is nolonger our employee so the matter is out of our hands despite the fact that when the issue occurred he was their employee... A few months later still no assistance in the matetter decided to leave the gym, they said i have to pay 2023rands then the ******* began,,their system is never up to date i pay every month but i still receive threats claiming im owing the amount doesn't change despite the amount i pay..and their excuse is that the system is not up to date.. is it the customer's fault their system is not up to date</p>

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Replies (1)
Body Lab Gym
Body Lab Gym's reply20 Oct 2016, 10:54
Official

Good Day

The complainant cancelled his contract on the 09/07/2016.

The cancellation was processed in terms of the Consumer Protection Act and the complainant is currently paying off his cancellation penalty as per the agreement between the parties.

Regards