1 reviews | Active since Jun 2017
False and non-informative advertising
<p>False non-informative advertising.</p> <p>Free one month gym then pay afterwards</p> <p>They explain freezing your contract but they don't touch about cancelation fee.</p> <p>I joined Bodylab Arcadia in 2013 and 2014 I moved to a town that did not have the gym I then cancelled to my surprise I was now told about cancelation fee .</p> <p>To date I get SMSes phone call from Bennett and Associates about blacklist me as I am unable to pay cancelation fee .</p> <p>They just don't bother about informing their customers about this cancelation fee and if they did we wouldn't join .</p> <p>Join Bodylab at own risk and if you do join choose the option of paying cash.</p> <p>I wouldn't advertise anyone to join this gym.</p> <p> </p> <p> </p>
The above mentioned matter refers.
The complainant filled in cancellation notification on the 27/08/2014, this cancellation was processed immediately.
In the complainant’s cancellation notification, in the complainant’s own handwriting, the complainant made a payment arrangement towards the cancellation penalty fee in the amount of R300.00 per month, payment to start on the 26/09/2014.
The complainant also signed off on the cancellation clause in terms of the Consumer Protection Acton the contract itself. As such the complainant cannot make the allegation that he was not informed of the cancellation clause. This is further evident in that the complainant upon cancellation made a payment arrangement of the cancellation penalty in his own hand writing.
The complainant’s version cannot be correct.
The complainant went as far as to make payments on his cancellation fee but now alleges no knowledge of such a cancellation fee.
Kind Regards
The above mentioned matter refers.
The complainant filled in cancellation notification on the 27/08/2014, this cancellation was processed immediately.
In the complainant’s cancellation notification, in the complainant’s own handwriting, the complainant made a payment arrangement towards the cancellation penalty fee in the amount of R300.00 per month, payment to start on the 26/09/2014.
The complainant also signed off on the cancellation clause in terms of the Consumer Protection Acton the contract itself. As such the complainant cannot make the allegation that he was not informed of the cancellation clause. This is further evident in that the complainant upon cancellation made a payment arrangement of the cancellation penalty in his own hand writing.
The complainant’s version cannot be correct.
The complainant went as far as to make payments on his cancellation fee but now alleges no knowledge of such a cancellation fee.
Kind Regards