Broken debit order fixed promptly and a refund!

I was a member of the Kempton Park branch but moved away from any of the BodyFlo gym branches. I noticed after sending through my notice and paying my cancellation fee that the debit order was still running, sometimes irregularly. I sent a snarky email to anyone of their email addresses I could find. Bianca responded and apologised profusely. It turns out that my cancellation was handled by an ex-employee, and cases like mine was one of the reasons he/she is an ex-employee. She promptly reversed a current debit order subtraction and 2 weeks later during their payment cycle I was fully refunded for every previous wrongful debit order. I would like to thank BodyFlo, especially Bianca Buys and all the other managers/staff who promptly forwarded my email to her and also I would want to apologise for my salty email. I was pleasantly surprised at the professional and prompt manner my case was handled. If they open a branch in the Sunninghill/Rivonia/Morningside area I would be the first member.