SM
Sunday M
1 reviews | Active since Aug 2019
17 Mar 2021, 13:09
Bad customer care at Body Drive SA
I took their cover early 2019 and I have been loyal on my monthly payments. I then made a claim last month on the 15th, I waited for a month to get a response from them. Their response was, "Your claim was not approved, can we cancel your policy (with an attitude)". I'd advice South Africans to run as fast as they can from this people. It's nice while they are receiving your money but when you need them they do not give you a proper advice they speed in to canceling
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BODY DRIVE SA's replyOfficial
18 Mar 2021, 16:59Dear Mr S.Mbatha,
Thank you for allowing us the opportunity to look into this query.
Kindly note your claim was not approved due to it exceeding the claim limit.Having listened to the call recording the agent was professional.we apologise you felt otherwise.
Please expect a courtesy call from us.
Thank you for allowing us the opportunity to look into this query.
Kindly note your claim was not approved due to it exceeding the claim limit.Having listened to the call recording the agent was professional.we apologise you felt otherwise.
Please expect a courtesy call from us.
BODY DRIVE SA's reply18 Mar 2021, 16:59
Official
Dear Mr S.Mbatha,
Thank you for allowing us the opportunity to look into this query.
Kindly note your claim was not approved due to it exceeding the claim limit.Having listened to the call recording the agent was professional.we apologise you felt otherwise.
Please expect a courtesy call from us.
Thank you for allowing us the opportunity to look into this query.
Kindly note your claim was not approved due to it exceeding the claim limit.Having listened to the call recording the agent was professional.we apologise you felt otherwise.
Please expect a courtesy call from us.