Debited My Account After My Contract Had Expired

When the lockdown hit and gyms were closed, this company sent an email that asked customers to continue to pay either the full amount or a lower option in order for them to be able to take care of staff and the maintain the building. I decided to go with the lower option as times were hard on everyone but i still wanted to help.

As soon as lockdown regulations were eased they didn't even bother to let me know they'd raised the prices back to normal. The number of people was limited to 50 and they hadn't even communicated how they were going to ensure we could make use of their facilities safely.

I complained about this to the manager and eventually she told me they'd charge me less the following month to make up for it. The following month I noticed they didn't lower it by the exact amount we'd discussed but I let it go.

My contract expired in December and in the whole of Jan I didn't make use of their facilities but they still debited me the full amount and said it was company policy. i can't believe they have the gall to do all of this during a pandemic.

When gyms were closed, I understood and met them halfway. After honoring all my payments according to the arrangements (when i had a good reason not to because they were closed) they refuse to be understanding. Please use them if you're eager to work with people who are just hungry to line their pockets.