Terrible Experience From Marcel Van Bommel

I had a very disappointing experience with the sales manager, Marcel Van Bommel, at Body Action Gym. His lack of communication and unprofessional conduct made what should have been a straightforward process extremely frustrating.

Messages and inquiries were often ignored or delayed without explanation, and when responses were provided, they lacked clarity and professionalism. As a long standing member, I expected a basic level of respect, transparency, and follow-through, none of which were demonstrated unfortunately.

Customer service plays a huge role in choosing a gym, and unfortunately this experience left a very poor impression. I hope management addresses these issues so future members don’t have to deal with the same treatment.