1 reviews | Active since Jul 2018
Shocking Service
My son had a membership at the gym for approximately 10 months. As he has moved overseas, I phoned and cancelled the mebership. Because we were cancelling before the contract was up, I was required to pay a cancellation fee - which I did. A few days later I noticed that the gym membership fee had been deducted from my account. I contacted Thandeka at the gym who said I should reverse the debit order. A week or so later I received a letter from Catherine at the gym saying that I owed them the money. I reacted quite agressively and told her Thandeka had sorted out the cancellation. She apologised and assured me that my son's membership had been cancelled. This month, once again, the money ahs been deducted from my account. I cannot understand how a gym can operate like this.
As indicated in our last email correspondence, we stated that we would investigate the reason behind these additional debit amounts that went off from your account. We have tried reaching you telephonically for an in-person explanation regarding this matter but have been unsuccessful.
As stated we have investigated this matter to understand why it happened, and have found the reason to be a system error. Unfortunately, we had experienced technical issues in system communication when migrating our data from the old system, leading to this inconvenience.
We have since rectified this issue to ensure it will not happen again in the future and we have successfully removed your son's details from our system due to the cancellation.
Once again, our apologies, and we wish you and your son all the best.
Kind regards,
Body Action Gym Management
As indicated in our last email correspondence, we stated that we would investigate the reason behind these additional debit amounts that went off from your account. We have tried reaching you telephonically for an in-person explanation regarding this matter but have been unsuccessful.
As stated we have investigated this matter to understand why it happened, and have found the reason to be a system error. Unfortunately, we had experienced technical issues in system communication when migrating our data from the old system, leading to this inconvenience.
We have since rectified this issue to ensure it will not happen again in the future and we have successfully removed your son's details from our system due to the cancellation.
Once again, our apologies, and we wish you and your son all the best.
Kind regards,
Body Action Gym Management