********* Practice and No Customer Service

The lack of customer care and ********* practices at BAG is beyond belief. When I joined BAG, I was promised discounted premiums at the gym if I got on Momentum Multiply or had a policy with Momentum. I followed their instructions, opted for a funeral policy, and signed up for Momentum Multiply, knowing I would be upgraded to the discounted premium level at the agreed time. I shared all the necessary details within the given timeframe. Still, when the upgrade was due, BAG kept making excuses, trying to prolong it so I could only start the next month, which was not the agreement. I had provided all the details, and their lack of paperwork caused the delay. They eventually upgraded me without an apology after causing me distress. In May 2023, BAG notified me that my monthly fee would increase to R795—00 per month from November 2023, which I found reasonable. However, when November came, they debited my account with R1195, a different amount. Upon inquiry, they informed me that I needed medical aid from Momentum to continue enjoying the discounted premiums, shifting the goalposts and equating choosing a gym with choosing medical aid, which requires proper due diligence. Furthermore, their initial message was about increasing my premium to R795. 00 per month was not app****, creating confusion and demonstrating a complete lack of customer service, ********* behaviour, and incompetence. Something to anticipate when joining Body Action Gym. All that glitters is not gold!