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Bakhethiwe M

1 reviews | Active since Sept 2022

08 Sept 2022, 15:56

water bill and calculations

my water bill at comet oaks went up for the past 2 months, i understand that we no longer getting free water but my bill cannot go up from R30 to R540 while i am hardly home. i asked for a meeting with Yolanda Marx but she is ignoring my request, i want to know how the calculations were made or how they came about the amount they are charging me. clearly in our next meeting we need to vote bodacious out because the whole complex is having complaints with this company.

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Replies (4)
Bodacious Monitoring
Bodacious Monitoring 's reply08 Sept 2022, 16:09
Official
Good afternoon

Could you kindly advise which unit at Comet Oaks you stay in so that I may investigate. All our bills are calculated based on actual readings and using the Municipal tariffs. Date and time stamped pictures of the readings are available on request and the tariff is published on the Municipal website.

Although a platform like this might bring some relief to your frustration it will hardly resolve your problem. You are welcome to contact me directly to discuss. 

Best regards
Madeleen Wienand
CEO
***
BM
Bakhethiwe M's update09 Sept 2022, 13:20
Reviewer Update
my unit is 115 at Comet Oaks, i used this platform because your company has not been responding to my request. so i guess writing hello peter is the only way you attend to your customers frustrations
Bodacious Monitoring
Bodacious Monitoring 's reply09 Sept 2022, 13:25
Official
Thank you very much. Now that I have the number I will follow the e-mail trail that led to this frustration.

Have a wonderful week-end.

Best regards
Madeleen
BM
Bakhethiwe M's update09 Sept 2022, 22:05
Reviewer Update
thank you i will wait for your feedback