Bad service

I sent my lounge suite to be recovered at the above supplier in May 2014. They completed the lounge suite and delivered in Nov'14. The day of delivery i noticed the stitching was poor quality and sent thru a complaint via email and telephonically. I had no response until i eventually went to the shop. Keshnie agreed to recover at their cost. They agreed to take it in 2 batches so i wont be fully inconvenienced. They second batch was received in Dec'15 - This shop took over a year to correct the lounge suite. It was delivered to my brother in laws house. He sent me pics and confirmed the material/look of the lounge suite was different. One was a sheen finish, the other a mat finish. I immediately messaged Dion to inform him and he did not bother to respond. It costed me R6000 to recover my lounge suite and i feel the service together with the interest of the staff to correct the problem was extremely poor. <br> <br> I need to know how i can either be compensated/reimbursed or accommodated to correct this poor service. I am getting no joy with the supplier. I have no transport and thus find it difficult to go to them.<br> <br> Trust you can assist.<br> Regards<br> Tracy