Worst Service Ever Bobshop & CaCellular

On the 4th of January 2024, I order online a Empisal Digital Fabric Steam Press machine for my laundry. On Bobshop website it show there is 10 in stock, so I order1 from them for the amoung of R6279. Monday the 8th of Jaunary they send an email reply there is no stock and they do not know when will it be in stock again. I phone them and ask how can you show on the website there is 10 and know there is zero in stock. The guy said they are only the website it is the fault of the supplier CaCellular, I must phone them. When I call CaCellular they say it is the fault of the person in the digital department who is processing the data, the sales departement cannot help me. My press machine is broken I need a new one, when I ask for refund, they said Bobshop must refund me. I phone them and then they told me they will request a refund. They send a mail with the following respond, you have to wait 7 till 21 days for your refund..... My question is as follow, why must I wait for 7 to 21 days if it is your fault and you have receive my money immediately. I still struggle the whole week for them to refund me with no refund until this moment. How pathetic can 2 business be? This is the worst service I've every experience. Now my laundry must depand on a normale iron because other people took my money. Please be aware not to order online from Bobshop