Bobs Basket have yet to deliver after 20 days - with no feedback?

Bobs basket have not inspired confidence whilst using their online shopping platform . They state that deliveries will be delivered within a maximum of 10 days. I have been waiting for 20 days now. There has been no communication from Bobs Basket regarding the delay. I cannot get hold of the company. And upon investigation of the premises the landlord says the company does not conduct business from their premises.