Zero Customer Service

Sooooo I placed an order on the BOBO BIRD site. Everything went well and they were very quick with their responses regarding the order and all the questions I had for them. Their site says that their delivery time is 5 - 7 days. I made the order on the 24th of November 2017 and I still have not received my package.

The number they have on Facebook is just constantly ringing, they don't respond to all my important emails and when I requested a tracking number via email they submitted me with one that was incorrect. I then called the Klerksdorp branch of the courier company and they clearly stated that the tracking number does not exist. I then called the Cape Town branch and they too had the same thing to say about the tracking number and added on that there's no such parcel.

I was dealing with a lady named Samantha and their emails are still signed Samantha so i'm guessing she's the only one dealing with their emails. My main concern is the lack of communication that BOBO BIRD have chosen to ignore and that if this indeed was a lost item and was "given to the couriers' then they would have it on their system as well as an email from them informing me of this. Correct???

Their service and dishonesty is disgusting.