BOBO BIRD SHAME ON YOU

I, Ella Burnett, ordered a watch from Bobo Bird's website - www.bobobird.co.za in November of 2017. A mere 2 months later the watch started losing time continuously. I had the battery replaced at a local jeweler but still it continued to lose time. I then made contact with Bobo Bird, with regards to this ongoing problem, and they told me via email that I had to post the watch to them, as we are separated with more than 1200 km. And get this: I was to pay for the delivery costs.

In February 2018 I posted the watch to them - Mafikeng; which arrived at their postal office on the 1st of March 2018. I was given a tracking and therefore I could trace the parcel. I also gave Bobo Bird the tracking number and asked them to collect it from the post office (as we previously agreed).

Bobo Bird however neglected to pick up the watch from the post office entirely, despite me continually reminding them; via email and Facebook. To most of my emails they didn't even bother responding - the evidence available still. They had a response rate less than 15% I also tried contacting them via telephone on numerous occasions but never once did they bother picking up the phone.

After a month the Mafikeng postal office send the watch back to Caledon in the Western Cape (the return address) because Bobo Bird never collected it from them. And lo and behold now the watch was "mistakenly" given to the wrong person at the Caledon postal office and the watch is officially "******" - a Police investigation to follow.

All in all this is Bobo Birds fault. I haven't received a refund, an apology, nothing. Their service is appalling. The main culprit is a lady by the name of "Cara"; who was the contact person throughout. I also spoke to a lady by the name of "Elle," who is just as guilty.

I beg of all potential clients never to do business with this organization - they aren't worth it. They have no customer service; only empty promises. All in all I've now lost more R1000 (watch plus delivering costs) and nothing to show for it. Not even the watch...

At this point I hope that my review on HelloPeter will make Bobo Bird sit up and take notice. I want a full refund and an official written apology.

Yours Sincerely Ella Burnett